“After suffering a poor run of reliability from our MA (motor alternator) sets for our fleet of Mark 2 rail coaches, we at DB Schenker Scotland decided to investigate services supplied from alternative companies rather than the one we were using.
After a tip off from a colleague in the rail industry, I contacted Houghton International who, very quickly, sent a team on to site in Scotland to listen to our problems and to look at the feasibility of overhauling these units. They quickly realised that it was similar work to what they were already undertaking for other Train Operators and we decided to send an MA set to their factory for repair.
I was invited, along with colleagues, to visit the factory to see the work in progress and also the testing facilities that prove the completed unit. We found this very interesting and useful.
We received the completed unit which we fitted onto the coach and it is performing well to this day. Nothing was too much trouble, and the level of after sales service was excellent.”