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Customer Feedback

Our customer satisfaction process is integral to the business, helping guide how we operate to ensure we meet customer needs and deliver the high quality of service we know you expect. Thank you to all who took the time to provide feedback.


Our Overall Customer Satisfaction Survey Score for 2022/23:

How our customers rated us:

Overall, how satisfied are you with Houghton International?

In relation to your most recent experiences, how would you rate the quality of our products/services?

In relation to your most recent experiences, how would you rate the delivery of our products/services?

How well do our products/services meet your needs?

In relation to your most recent experiences, how would you rate our products/services with regards to value for money?

How would you rate the service provided by our sales and customer service teams?

Compared with your best supplier, how do you rate Houghton International?

How easy is Houghton International to do business with?

How likely is it that you would recommend Houghton International to a friend, colleague or industry associate?

Our mission is to be the best in the world at what we do, and it is you, our customers, who are the judge of our progress towards that goal. We take your feedback incredibly seriously and use it to drive improvements across our business every month, while also providing essential feedback to all our operational, sales, finance and customer service teams about how they are doing.

Every customer comment is shared with the board and leadership teams each month, with actions taken to drive continuous improvement across all aspects of our business. More than anything, we thank everyone who has taken time out of their day to provide us with this uniquely important insight into how our performance supports you, our customers, each day.

I’m always delighted to read about how named individuals have gone above and beyond customers’ expectations, so please note that any praise you give is always recognised by the directors and the individual’s manager.

We look forward to continuing to receive your feedback over the course of the year, and our teams will be in touch to facilitate this. However, you don’t have to wait until we ask you to give us your thoughts. Speak to your sales contact at any time or get in touch with Michael Mitten, CEO, on +44 (0)191 234 3000 or michael.mitten@houghton-international.com.

Michael Mitten

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