Operations Administrator

Houghton International improves the performance of electro mechanical assets around the world. We combine our technical expertise and state of the art facilities to work with customers and solve their problems, offering a high-quality repair and maintenance service for motors, generators, pumps and all electrical rotating equipment.

Due to continued business growth, we have an opportunity for an Operations Administrator to join our growing team. The successful candidate will work within all operational areas of the business to help support business growth objectives across a range of target sectors regionally, nationally and internationally.

They will work closely with the Operations Manager, assisting with all of the day-to-day administration elements of the business.

If the successful candidate falls within the apprenticeship framework, they will work to achieve a formal NVQ qualification through a combination of work-based learning and study in conjunction with Tyne North Training.

This is a varied role that requires exceptional communication skills to provide a first-class customer experience.

Key responsibilities include:

• Deputise for the Operations Manager when required
• Produce meeting minutes when required
• Support the operational team, such as the Operations Director, Heads of Department, Assistant Managers, Supervisors and Team Leaders with administration
• Compile cost date and prepare customer quotations
• Answer incoming telephone calls, including reception cover when required
• Using Microsoft Word to produce confidential documents
• Populating spreadsheets through Excel
• Recording employee time management and sickness information
• Gathering relevant data to produce statistical departmental reports
• Build strong professional relationships to identify opportunities for new and existing business; informing the Sales Team of potential new business.
• Maintain data analysis
• Respond to internal and external queries by email and telephone
• Entering and booking new jobs on to the internal system
• Assemble cost information for invoicing
• Raising orders
• Support with quotations
• Collating data for completed jobs and processing invoices
• Daily co-ordination of shipping and transportation process
• Providing excellent customer service to both internal and external customers
• Developing professional working relationships with colleagues, customers, and suppliers
• To maintain and promote the vision, values and mission of the company showing at all times a commitment to continuous improvement
• Strong appreciation of continuous improvement delivering excellent customer care and satisfaction
• Any other duties relevant to job role

This is a varied and busy role that requires you to have exceptional organisational skills, be self-motivated and can work using your own initiative and prioritise workloads.

Interested?

To find out more about this role, download a recruitment pack here.

Send your CV to careers@houghton-international.com and tell us why you would like to be considered for this role.