2018 Customer Satisfaction Survey Results

Last year we committed to a new approach to measuring customer satisfaction. This is our first annual report that aims to share the feedback received, provide transparent performance metrics and highlight the improvements implemented as a result. We believe this is unique in our industry and firmly believe that by working together with customers we can achieve our mission to be ‘the best in the world at what we do’.

In 2018 we scored an average satisfaction rating of 9.00 across all scored questions. This is up slightly from our 2017 score of 8.90 and in line with our target of achieving 9 or above.

We received 84 responses over the course of the year from a range of customers, responses vary by question but are consistently high across the board. We are extremely proud that there were no customers that would not be happy to refer us to a friend, colleague or industry associate. We do however recognise that we have some work to do with customers around demonstrating the added value that our services deliver.

Thank you to those customers who completed our customer satisfaction survey, we appreciate the feedback and are committed to making continued improvements as a result.

Download our first annual report to see the full results and feedback we received in our 2018 customer satisfaction survey.