We appreciate the feedback!

Customer feedbackThank you for taking the time to complete our 2016 customer satisfaction survey, we appreciate the feedback.

Our customers told us that:

  • You rate us highly when it comes to quality!
    • 94% of respondents rated our quality as above average
  • You think our staff are awesome
    • 94% of respondents rate our staff as highly knowledgeable
  • Overall you think we are doing a good job!
    • 96% of respondents are very or somewhat satisfied
    • 97% of respondents are likely to buy from us again

We are very pleased to hear that overall customers seem very happy with the products and services we provide, however we do take your comments on board regarding improving our lead times, in some areas, and are working on putting new processes in place to make this happen.

Of course, we also endeavour to be competitive on costs and, where possible, will always try to work with customers to offer a solution that meets specification and delivery requirements that fits with your budget.

Overall our net promotor score was 62 – up 16 points on last year. This means that almost all of the customers surveyed would recommend us to a friend or colleague (we are working hard to make this 100%).

The biggest compliment you could give us would be a referral – if you know someone who would benefit from our services we would appreciate it if you could pass on our details or send us theirs so we can make contact and introduce ourselves.

Don’t forget, you don’t have to wait until the annual survey to give us feedback, you can complete our online survey here, speak to your sales contact at any time or contact our CEO directly on +44(0)191 234 3000 or michael.mitten@houghton-international.com should you wish to.

We will also be sending feedback forms out with all of our orders moving forward so you can let us know what you think (good or bad), simply scan and email them back to us or take a picture and text us your thoughts.

We would love to hear from you.